1. General Cancellation Principles
Tit4Booking is dedicated to providing clear, guest-first policies for all luxury hotel and resort bookings. Specific cancellation and refund terms depend directly on the selected room rate type, hotel policy, and timing of the cancellation.
2. Rate Categories & Cancellation Terms
Every property and room listing transparently presents its cancellation terms prior to booking confirmation:
- Free Cancellation Rates (Flexible): You can cancel your reservation with zero penalty and receive a 100% full refund if cancelled before the specified cut-off deadline (e.g., 24 to 72 hours prior to standard check-in time).
- Non-Refundable Rates: Discounted promotional rates where payments are non-refundable and modifications cannot be granted once booked, pursuant to hotel supplier rules.
- Partially Refundable Rates: Cancellations past the free deadline may incur a penalty equal to the first night's stay or a designated percentage.
3. Free Cancellation Deadlines
- The exact date and cut-off hour for free cancellation are determined by the local property time zone and clearly displayed on your booking voucher and confirmation email.
- Qualified cancellations submitted prior to the deadline receive an immediate 100% full reimbursement with zero processing deductions.
4. How to Request a Refund
- Self-Service via Dashboard: Navigate to "My Bookings" in your customer account and click "Cancel Reservation & Request Refund".
- Via 24/7 Concierge Support: Contact our dedicated support team via live chat, email, or WhatsApp with your Booking Reference ID for immediate assistance.
5. Refund Processing Timelines
- Approved refunds are initiated by our automated billing systems within 24 hours of cancellation confirmation.
- Depending on your issuing bank and card provider, funds typically reflect in your account within 3 to 7 business days (up to a maximum of 14 business days for certain international banks).
- You will receive an automated refund receipt and reference transaction ID via email and WhatsApp.
6. Stay Date Modifications
- If you prefer adjusting your arrival or departure dates rather than cancelling, you may submit a modification request.
- Date changes are subject to room availability and potential rate differences as determined by the accommodation.
7. No-Show Policy
Failure to arrive at the accommodation on the designated check-in date without prior cancellation or notification constitutes a "No-Show", subject to the property's standard no-show fee (typically the full or first night's rate).
8. Force Majeure & Special Circumstances
In the event of unforeseen natural disasters, airport closures, or official travel restrictions, our concierge team actively liaises with hotel general management to advocate for fee waivers and credit reissuance.
9. 24/7 Guest Care Contact
For immediate cancellation assistance or refund status inquiries:
- Email: refunds@tit4booking.com
- Phone / WhatsApp: +971 50 123 4567